Sep 292011
 

Amongst the launch hype for Amazon’s new tablet, the Kindle Fire, was an interesting revelation about how this device will access the internet.

Mobile Internet Devices (MIDs) have to provide excellent service to their users, but are constrained to doing this using a “whatever’s available” approach to communications infrastructure. This causes problems for device architects, and Amazon has chosen an interesting route to overcome it.

A standard MID (in fact pretty much any internet device outside of an enterprise) accesses web servers through a direct connection to the internet. Everything that makes up the connection (wireless networks, 3G, broadband links etc) is transparent to the user.

Amazon provides (in their 3G enabled devices) the use of the Amazon Whispernet, which has been successfully proven by users of the Kindle eReader.

In order to address the comms issue, Amazon has decided to turn the power of its EC2 cloud to the task of being a massive proxy server. EC2 is just a collection of servers in big rooms spread across the world, and while access to this collection can be purchased by normal customers, it’s not really been a massive commercial success as cloud adoption is still in the early stages. Amazon has clearly decided to turn EC2 into a money-making machine, but in a different manner than originally intended.

Using EC2 as a proxy, the Kindle Fire accesses the internet thus:

The Kindle Fire user requests a page from a web server, but instead of fetching the page itself, the page is fetched by servers within the Amazon EC2 Private Cloud. This offers benefit to the user in that there’s considerable scope for caching content: if 10,000 Kindle Fire users access the same web page, this can be fetched from the web server just once, then repeatedly served from within the EC2 cache. Traffic is reduced, and Kindle Fire users get their data much faster.

But the servers shown in the diagram above are relatively anodyne. It’s probably not of much interest to Amazon which stories its users read on the BBC News website. Let’s add some servers in:

 

It’s difficult to get to any website without having a Google Ad puked at you, so there’s lots of traffic there. And MID users are getting a reputation as inveterate shoppers.

Think of this data being proxied through EC2. Just think about it for a minute…

Amazon sells a device to one of its customers, then this customer repays Amazon by replaying their entire browsing activity through an Amazon server. Advertisements, content and pricing from other online merchants are brought to Amazon by people who have proven themselves to be Amazon customers.

Everything a Kindle Fire user retrieves from the internet will pass through an Amazon system, and you can be sure that if the data is of interest to Amazon, they’ll keep a hold of it.

This isn’t a post screeching about user privacy. I genuinely don’t believe that Amazon is interested in anything other than selling people stuff, and their “Recommendations” have always served me well. This is a post pointing out that being an online merchant is changing. Amazon, by putting in a back-end infrastructure that most users won’t know anything about, can gather invaluable research data on those users, then use that to drive additional sales.

And let’s not forget that Apple is building its own iCloud infrastructure. How long before they route all iOS communication through iCloud?

The internet as a benevolent disinterested independent data-carrier is under threat of extinction.

Jul 132011
 

A Twitter friend recently wrote a blog post espousing the usefulness of the wireless network facility offered at Center Parcs’ Whinfell Forest establishment. It was a sort of by-the-by assertion in amongst chat about the proliferation of modern data devices.

I was recently at the self-same establishment, and had quite a different experience. I’ve been there three times now, and each time have enjoyed decent enough connectivity. So I wasn’t really in the mindset to unplug for the week. Plus, darling wife has an even stronger internet addiction than I do.

When I arrived at the lodge, first priority was to hook dear lady’s iPad to the WLAN. It went through smoothly enough, and she had little problem for the rest of the week – except on the occasions where she forgot that her phone doesn’t really work any more and left the iPad in the lodge. I pulled out the phone and was confronted with the unfamiliar “No Service” legend. No matter, I’ll just authenticate with the wi-fi and off we go. It was far from straightforward, with many flits between the screens of the logon process. But I stuck with it and got connected.

From an infrastructure point of view, the Center Parcs WLAN is – as pointed out by Mr Louden (above) – very good. Wireless LAN connectivity is available in all of the main buildings, including the Village Centre, Lakeside Inn and Sports Plaza as well as our lodge. I’m not sure how many of the lodges are so equipped, so check your details if you’re reading this prior to a visit.

However, simply presenting a WLAN is not good enough. Far too often I was presented with a screen like this:

Connection Error

No cell, full WLAN, no connection…

Drilling into the properties of the wireless connection I saw the dreaded 169.254.n.n address, meaning that while I was connected, I wasn’t actually connected. No data would be forthcoming. (Again, if you’re reading this as a current/future Center Parcs guest, you should be looking for an address in the 172.13.n.n range, with a gateway of 172.13.1.1).

This happened so often that I went into something of a sullen state. On day 4 I had realised that it wasn’t going to get any better. On day 5 I became recalcitrant. On day 6 I kept forgetting the hopelessness, trying again, and experiencing that bereft feeling once more.

The Windows 7 laptop was a little better at establishing and maintaining a connection, but still, far too often I’d get little pop-up notifications…

Connection Lost

 

Having spent a few days investigating, it seems that Apple iOS devices with 3G capability really do not like intermittent connections. Trying to operate in an area where both wireless signals and 3G signals are present but almost unusable causes the device to go into some sort of paroxysm of truculence. The device appears unable to rapidly switch between connections that are in a state of flux. The Windows laptop, with only its WLAN to use, is moderately content to packet-queue through interruptions of service, where the iOS device just bins the whole transaction, only sometimes telling the app that this has happened. Also, the iOS device is quite happy to report that it’s connected with an autoconfiguration address, where the Windows box immediately flags a lack of full connectivity.

I can only imagine that the explosion in use of smartphones, tablets, netbooks and laptops has caused something of a nightmare for Center Parcs admins. They’re providing a service for 2006 utilisation levels, but now it’s 2011, and families are wandering into lodges with three or more fully internet-enabled devices, and a notion that data is always there.

It’s not really the lack of bandwidth that caused my data funk. It was the gap between expectation and availability. As a long-time cellphone user, I’m used to the notion that signal quality degrades with signal strength, and yet here I was, presented with a strong signal and no usable service. Articles such as Dave’s had led me to believe that Center Parcs was a data haven – a place where one could wander twixt court, pool and tavern, enjoying connectivity in a Martini style.

Instead, I found myself in a data black hole. It was depressing. Perhaps not as depressing as the little skip of joy my heart did when the car picked up a 3G signal some half mile from the exit of the park, but depressing nonetheless.

And what should Center Parcs do about this? One of two things: sort it out, or switch it off. Better to have nothing at all than the unmet promise.

Jun 052011
 

June 2011, and there is increasing chatter in both tech and financial journals that social networking is the new bubble. What follows is my own opinion on this matter, although I must give props to Mazher Abidi (@mazherabidi) for confirming that I’m not wholly on my own in this train of thought. Clearly, you must carry out your own due diligence on any financial decision you take, rather than taking my opinion – or anyone else’s for that matter – as gospel. Caveat Emptor here perhaps more than anywhere.

Facebook. Photo ©giles-guthrie.com

It seems clear that the sunrise period for social networking is over. Already some of the bigger names have folded, faded or otherwise imploded, including the pioneering Friends Reunited, darling of the music world MySpace, and only real rival to Facebook, Bebo. And where there have been failures, there have been successes. It is hard to analyse the Social Networking landscape without coming to the conclusion that there is now a “big three” who will proceed through to own the sector.

Facebook counts 7% of the world as active users, with over 30 billion pieces of content shared each month (source: Facebook Press office). It is the darling of interpersonal relationships.

LinkedIn has gained real traction in creating connections between professionals. With more than 100 million users (LinkedIn Press office), LinkedIn has gained traction where other “global address books” (to borrow a term from Microsoft Exchange) such as Plaxo have not.

Last of the big three is the transient microblog service Twitter. Twitter has polarised people like few other tech services I’ve experienced. People either ‘get’ Twitter, or they don’t. There aren’t any official figures for the userbase, but the figure is somewhere between 200m and 350m users on a month-to-month basis (FT.com article quoting Twitter CEO Dick Costolo, sub req’d). Activity on the site is very high though, racking up some 1bn tweets every six days.

The consequence of these three players emerging to prominence is game-changing for others in the sector. Organisations with designs on overtaking one or more of the above services are setting themselves up for a big fall. Darlings of the previous tech bubble Google have completely failed to set up a viable social platform, having tried twice with Buzz and Wave. And while Apple has reconfigured itself as a purveyor of objets desire and taken themselves out of that space, Microsoft is looking increasingly archaic. Actually, Microsoft has made even more of a hash of social networking than Google. It has Hotmail (launched in 1996) and MSN Messenger (1999), both of which offered software-as-a-service and realtime person to person interaction before anyone even knew what SaaS was. That Microsoft failed to capitalise on these platforms shows how badly they got their internet strategy wrong. And that Google doesn’t have a social platform shows that you need something compelling, not just a bunch of coders and a bunch of hardware, which has characterised Google’s portfolio to date.

In my view, key to the health of the bubble is the spa-day-discount specialist Groupon. Last week Groupon announced plans for an IPO, selling off part of the business at a price that would value the whole at more than $20bn (source: The Guardian). Even in reporting this extraordinary valuation The Guardian couldn’t help itself from racking up a slew of investors and analysts whose view was that $20bn was either fiction or fantasy. Certainly it seems unlikely that a business whose 2010 revenue was $713m could justify a Price/Earnings ratio of 28x. And with only 80m users, more than 7x the staff base of LinkedIn and a 2010 loss of $413m, investors would have to be in it for the long haul.

Surely as a tech business, the way to make money from Social Networking now is to conceive a product which complements one of the big three, not competes with them. The model for this has to be London startup TweetDeck, whose multi-platform application provides a consolidated control centre for social networking power users. TweetDeck’s vision must always have been to make themselves an invaluable add-on, and consequently to be bought out by one of the networks whose content their application so expertly manages. And so it has come to pass for TweetDeck, bought last month by Twitter for $40m.

In this light, Groupon’s position is interesting. Its $20bn valuation surely prices it out of most takeover markets, but its best hope for success is in integrating with another network with a pre-existing userbase and considerable social traction. Then Groupon could scale back its sales force, because companies pleading for people to “Like” them on Facebook would have an integrated Like & Reward structure. Groupon’s overheads, and effort of doing business could be all but eradicated overnight with a Facebook tie-up. However, unlike Twitter, Facebook has been remarkable for how unacquisitive (if such a word exists) it is. Facebook’s platform and APIs are its property, and it has made no attempt to control its channel partners. To the extent that there isn’t even an official bespoke iPad app for Facebook. Twitter is still looking for a way to properly monetise its platform, so any business looking to join up that has a similarly onerous financial input stream is not a logical target. And there has to be a real question of affordability for Twitter. Finally, Groupon’s product and service model are too far removed from LinkedIn’s for a tie-up between those two to make sense on any level.

So with a crazy-seeming valuation, and no ready-made partners, what can Groupon do to take the next step as a viable ongoing business?

There’s a panoply of examples of “old” businesses buying “new” businesses, and vice versa. The AOL-Time Warner merger is possibly one of the best known, and that didn’t really go well for either party. Most recently was Microsoft’s borderline-insane purchase of Skype for an eye-watering $8.5bn.

Thinking along these lines, there’s a potential white knight in Groupon’s future, and that would be Google. The world’s largest ad broker needs a mechanism to move its business model into meat space in order to continue its expansion, and Groupon could be just the ticket.

It’ll be interesting to see how this one plays out over the next year or so. As cash-rich companies look to grasp the social network nettle, and new social startups with vapourware revenue streams & red mist balance sheets struggle to align themselves with partners from old or new sectors. Just look for companies with massive user bases, low startup costs, or value-add propositions for established players. The gold rush is over, but there are some nuggets in the stream for those who do their panning carefully.